At TryCanadaShrewms, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at trycanadashrewms.com or purchase our products.
This policy applies to all interactions you have with TryCanadaShrewms, including when you browse our online store, purchase our artisan chocolate bars, loose leaf tea, or gourmet fruit gummies, communicate with our customer service team, or subscribe to our marketing communications.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services. We encourage you to read this policy carefully to understand how we handle your personal information and what rights you have regarding your data.
At TryCanadaShrewms, we respect your right to control your personal information. You have several important rights regarding the data we collect and maintain about you.
You have the right to access the personal information we hold about you. You may request a copy of your data at any time by contacting us at hello@trycanadashrewms.com. You also have the right to request corrections to any inaccurate or incomplete information we maintain.
You may request that we delete your personal information, subject to certain legal exceptions such as completing transactions, complying with legal obligations, or resolving disputes. To exercise your deletion rights, please contact us using the information provided in the Contact Us section below.
You have the right to opt out of marketing communications at any time. All promotional emails we send include an unsubscribe link, or you can contact us directly to update your communication preferences. Please note that even if you opt out of marketing emails, we may still send you transactional messages related to your orders and account.
For California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. TryCanadaShrewms does not sell your personal information to third parties.
For European residents: Under the General Data Protection Regulation (GDPR), you have rights including access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local data protection authority.
TryCanadaShrewms takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
We use industry-standard security technologies including SSL (Secure Socket Layer) encryption to protect sensitive information transmitted online. All payment information is processed through secure, PCI-DSS compliant third-party payment processors, and we do not store complete credit card numbers on our servers.
Our website and systems are regularly monitored and updated to protect against security vulnerabilities. We restrict access to personal information to employees, contractors, and service providers who need to know that information to process it on our behalf and who are subject to strict contractual confidentiality obligations.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You also play a role in protecting your information by maintaining the confidentiality of any account passwords and notifying us immediately of any unauthorized use of your account.
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
The TryCanadaShrewms website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our website and services.
We are not responsible for the privacy practices or content of third-party websites. When you click on a link to leave our website, we encourage you to read the privacy policy of every website you visit. These third-party sites may collect information about you and operate according to their own privacy policies, which may differ significantly from ours.
We work with trusted third-party service providers to help us operate our business, including payment processors, shipping carriers, email service providers, and analytics platforms. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes for which it was shared.
TryCanadaShrewms does not control and is not liable for the actions of any third-party service providers or websites. Your use of third-party services is at your own risk.
TryCanadaShrewms collects various types of information to provide you with our products and services and to improve your shopping experience. The information we collect falls into several categories.
Personal Identification Information: When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, billing address, and shipping address. This information is necessary to process your orders for our artisan chocolate bars, loose leaf tea, and gourmet fruit gummies, and to communicate with you about your purchases.
Payment Information: To process your transactions, we collect payment details including credit card information or other payment method details. Please note that sensitive payment information is processed and stored securely by our third-party payment processors in compliance with PCI-DSS standards. TryCanadaShrewms does not directly store complete credit card numbers on our servers.
Order and Purchase History: We maintain records of your purchases, including products ordered, quantities, prices, delivery information, and transaction details. This helps us provide customer support, process returns or exchanges, and improve our product offerings.
Browsing and Usage Data: We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our site and improve its functionality.
Communications: When you contact our customer service team at hello@trycanadashrewms.com or +1 (514) 241-4010, we collect and maintain records of your communications to provide support and improve our services.
TryCanadaShrewms reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes to this Privacy Policy, we will update the “Effective Date” at the top of this page. For material changes that significantly affect how we collect, use, or share your personal information, we will provide additional notice through prominent announcements on our website or by sending you an email notification to the address associated with your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the TryCanadaShrewms website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
If you do not agree with any modifications to this Privacy Policy, you should discontinue use of our website and services and contact us to close your account or request deletion of your personal information, subject to legal retention requirements.
TryCanadaShrewms uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior on our website at trycanadashrewms.com.
Cookies are small text files that are stored on your device when you visit our website. We use several types of cookies: Essential cookies are necessary for the website to function properly and enable basic features like page navigation and access to secure areas. Analytics cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any errors encountered. Marketing cookies track your browsing habits and are used to deliver relevant advertisements and measure the effectiveness of our promotional campaigns.
We use third-party analytics services such as Google Analytics to help us understand website traffic and usage patterns. These services may use cookies and similar technologies to collect information about your use of our website and other websites. You can learn more about Google Analytics and opt out by visiting https://tools.google.com/dlpage/gaoptout.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
By using the TryCanadaShrewms website, you consent to our use of cookies as described in this Privacy Policy.
TryCanadaShrewms uses the information we collect for various purposes related to operating our business and serving our customers effectively.
We use your personal information primarily to process and fulfill your orders for our artisan chocolate bars, loose leaf tea, and gourmet fruit gummies. This includes verifying your payment information, arranging shipping, sending order confirmations, and providing delivery updates.
Your information enables us to provide customer service and support. When you contact us at hello@trycanadashrewms.com or +1 (514) 241-4010, we use your information and interaction history to respond to your inquiries, resolve issues, process returns or exchanges, and answer questions about our products.
With your consent, we use your contact information to send marketing and promotional communications about new products, special offers, and other updates that may interest you. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We analyze browsing behavior and purchase patterns to improve our website functionality, develop new products, enhance our product selection, and personalize your shopping experience. This data helps us understand which products are most popular and how we can better serve our customers.
We use your information to comply with legal obligations, enforce our terms of service, protect against fraudulent or illegal activity, and respond to law enforcement requests or legal processes when required.
The TryCanadaShrewms website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.
If you are under 13 years old, please do not provide any personal information through our website or attempt to make purchases. Our products, including artisan chocolate bars, loose leaf tea, and gourmet fruit gummies, are intended for purchase and use by adults or with adult supervision.
If we become aware that we have inadvertently collected personal information from a child under 13 without proper parental consent, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at hello@trycanadashrewms.com so we can take appropriate action.
For users between the ages of 13 and 18, we require parental or guardian consent before making purchases or providing personal information through our website.
TryCanadaShrewms respects your privacy and does not sell your personal information to third parties. However, we do share your information with trusted service providers and in certain specific circumstances as described below.
We share your information with service providers who perform services on our behalf. This includes payment processors who securely handle your payment information, shipping carriers who deliver your orders of artisan chocolate bars, loose leaf tea, and gourmet fruit gummies to your address, email service providers who help us send order confirmations and marketing communications, and technology providers who host our website and data. These service providers are contractually obligated to use your information only for the purposes for which we’ve shared it and to protect it appropriately.
We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process. We may also share information when we believe it is necessary to comply with legal obligations, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers or the public.
In the event of a business transfer, such as a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
We may share information with your explicit consent or at your direction to fulfill a specific purpose you’ve requested.
If you have any questions, concerns, or requests regarding this Privacy Policy or how TryCanadaShrewms handles your personal information, we encourage you to contact us. We are committed to addressing your privacy concerns promptly and transparently.
You can reach us by email at: hello@trycanadashrewms.com
You can call us at: +1 (514) 241-4010
You can write to us at: TryCanadaShrewms, 875 Rue de Montpellier, Laval, QC H7E 3C8, Canada
When contacting us about privacy matters, please include your full name, contact information, and a detailed description of your request or concern. We will respond to your inquiry as quickly as possible, typically within 30 days.
If you wish to exercise any of your privacy rights, including accessing, correcting, or deleting your personal information, or opting out of marketing communications, please contact us using any of the methods above and we will assist you with your request.
