At TryCanadaShrewms, we are committed to delivering your orders promptly and in excellent condition. This Shipping Policy outlines the terms and conditions related to the shipment of our products, including artisan chocolate bars, loose leaf tea, and gourmet fruit gummies purchased through our website at trycanadashrewms.com.
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or statutory holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been shipped.
We offer the following shipping options for orders within Canada:
Standard Shipping: Estimated delivery within 5–10 business days after shipment. This is the default shipping method for all orders. Delivery times may vary depending on your province or territory.
Expedited Shipping: Estimated delivery within 2–4 business days after shipment. Additional shipping charges may apply and will be calculated at checkout.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier conditions, weather, and other factors outside of our control. Deliveries to remote or northern communities may require additional transit time.
Shipping rates are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. TryCanadaShrewms may offer free standard shipping on orders that meet a minimum purchase threshold, which will be clearly displayed on our website when available. All shipping charges are displayed in Canadian Dollars (CAD).
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also check the status of your order by contacting our customer service team at hello@trycanadashrewms.com or by calling +1 (514) 241-4010.
Currently, TryCanadaShrewms ships to addresses within Canada only. We do not ship to international destinations at this time. Certain products may be subject to shipping restrictions to specific provinces or territories due to local regulations. If your order contains a restricted item, we will notify you and offer a refund or alternative product. If you are located outside of Canada and are interested in our products, please contact us at hello@trycanadashrewms.com for more information on future availability.
If your package is lost, damaged, or has not arrived within the estimated delivery window, please contact us as soon as possible. We will work with the shipping carrier to locate your package or arrange a replacement or refund as appropriate. TryCanadaShrewms is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout.
It is the customer’s responsibility to provide accurate and complete shipping information at checkout. TryCanadaShrewms is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to collect, you may be responsible for return shipping costs and reshipment fees. If you realize you have entered incorrect shipping information, please contact us immediately at hello@trycanadashrewms.com or call +1 (514) 241-4010 so we can attempt to update the order before it ships.
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please do not hesitate to contact us.
Email: hello@trycanadashrewms.com
Phone: +1 (514) 241-4010
Address: TryCanadaShrewms, 875 Rue de Montpellier, Laval, QC H7E 3C8, Canada
We strive to respond to all inquiries within a reasonable timeframe. Our customer service team is available by phone during regular business hours to assist you with any shipping-related questions.
